In 2025, tracking the right metrics will be vital for contact centers balancing operational efficiency and strict regulatory compliance. With rising customer expectations and evolving data protection laws like GDPR and PCI DSS, focusing on key performance indicators is essential for success.

In today’s fast-paced business environment, staying ahead of the competition means optimizing every aspect of operations—especially communication. Whether it’s a global strategy session, a regulatory compliance review, or an internal project update, meetings often carry valuable insights that drive decision-making. However, the challenge for many organizations is managing and reviewing the vast amount of information generated during these meetings. TC&C’s Unified Collaboration Recorder, CARIN, has taken a leap forward with its new AI-powered Meeting Minutes feature—an enhancement to its already robust transcription service.

The protection of banking secrecy is a cornerstone of the financial industry, especially in Switzerland, where privacy and client confidentiality are embedded in the legal framework. Financial institutions must navigate complex regulatory requirements while safeguarding sensitive customer information. TC&C’s CARIN recording solutions offer a robust, secure, and compliant approach to managing customer communications, ensuring that banking secrecy is upheld without compromise.

As a valued participant in TC&C's partner program, your success is our success. We understand that recommending the right solutions to your customers is critical not only for their satisfaction but also for your business growth. That’s why we want to highlight our flagship product, CARIN, the AI-powered compliance recorder, and explain why it’s the ideal solution to recommend to your customers.

Have you heard about TC&C's Valued Partner Program, that is designed to empower your business growth by meeting your customers' needs through our innovative portfolio? As a compliance recorder and analytics software developer, TC&C is proud to market our flagship product, CARIN, globally. Our partner program offers a plethora of benefits aimed at helping you differentiate your offerings, generate new revenue streams, and gain a competitive edge.

As summer approaches, decision-makers in banks and brokerage firms face the challenge of maintaining robust compliance recording while key staff members take well-deserved vacations. This is where CARIN, your advanced compliance recorder and analytic software, comes into play. Here are some best practices to ensure your compliance recording remains seamless and secure during the vacation-heavy summer months.

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