Senior Systems Engineer
TC&C is a Cisco Premier Certified Partner and a Cisco Solution Partner and one of the leading software firms in the Unified Communication compliance, recording and archiving software field. We seek support engineers to assist in providing technical support for its customers and partners in our Budapest HQ.
Our solutions are used by 500+ Customers in 50+ Countries on 5 continents.
| Responsibilities |
- Install and Support our Company’s Software products
- Support our Network Operation
- Provide first response to client support queries
- Troubleshoot and resolve customer issues
- Working closely with the Engineering and Development team in testing
- Coordinate with other support engineers and integrator partners
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| Soft skills |
- Excellent communication skills
- Fluency in both written and spoken English and Hungarian
- Customer service focus
- Strong analysis and problem-solving
- Able to work independently
- Ability to learn and then explain technical details
- Can-do attitude with an eagerness to pitch in to get the job done
|
| Job requirements |
- 3+ years of work experience, preferably in a customer facing job
- Strong knowledge of TCP/IP networking, application-level protocols, firewall technology, MySQL and Microsoft SQL databases and Windows servers/clients
- Cisco Collaboration Solutions Knowledge: CUCM and UCCX
- Flexibility in working hours required
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| Advantage if you have experience with |
- Telecommunication Protocols
- VMWare environments
- Cisco Network Devices and Security Appliances
- Wireshark
- Linux CentOS
- Ability to learn and then explain technical details
- Or you have a Cisco CCNA Collaboration Certification
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| What we offer |
- Competitive compensation package
- Chance to work in a challenging field with companies from all over the world
- Opportunities to learn state-of-the-art technologies in enterprise IT
- Troubleshoot and resolve customer issues
- Be part of our dynamic team, where your creative ideas are welcomed
- International travel opportunities
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How to apply
Resume and cover letter should be sent to This email address is being protected from spambots. You need JavaScript enabled to view it., please refer to the position in the subject.
