MOL, the Hungarian multinational oil and gas company, has recently upgraded its system with our solution, ccConn’s newest offer, a C4C connector in order to simplify data and call control in the company’s call centers. The C4C connector serves as a middleware between SAP ECC or CRM and Cisco Unified Contact Center Express.
By implementing ccConn, MOL has been able to achieve a significant productivity growth and improvements in providing quality of service. ccConn enables agents to use SAP as their one and only user interface, which facilitates call management including caller identification, call routing on business data, screen pre-population, agent status management and even more.
ccConn is a must have solution for companies striving to achieve maximum ROI on their SAP CRM and Cisco Unified Contact Center Express implementations. Contact us if you are one of them.
