TC&C ships the unique CARIN Desktop Edition for mobile contact center agents at MOL. CARIN Desktop Edition enables remote or mobile workers to record contact center calls on their workstation. CARIN Desktop application is installed on the PC, which is connected to the IP phone PC port. Recorded sound files are transcoded/compressed after terminating the call and then uploaded to the CARIN Central Controller server.
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46. title::
CARIN - Compliance Recording and Analyzing for Unified Collaboration- CARIN - Compliance Recording and Analyzing for Unified Collaboration
- Compliance Recording
- Unified Collaboration Recording Powered by AI
- LectureCorder
- Powering Branch Recording
- Intelligent Recording for Converging Trading Floors
- Microsoft Teams Recording
- Cisco TelePresence Recording
- Video Call and Conference Recording
- Customer Retention and Quality Assurance with Speech Analytics
- Call Recording for Multi Tenant and Hosted Environments
46. title::
ccInfo - Contact Center Performance Visualization, Wallboard Application46. title::
ccConn (CISconn) - Contact Center Integration, SAP CRM Connector46. title::
CASpro - Controlling Telecommunication Costs with Call Accounting System46. title::
ccTimer - Managing and scheduling Cisco UCCX IVR application parameters46. title::
ccDialer - The automatic dialer for Cisco UCCX & UCCE
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