CCinfo helps the contact center agents of Fenaco to stay informed and motivate by using the newest features of our web-based wallboard application.
Fenaco Informatik provides computer science for Fenaco data center services (implementation, support, management, deployment and operations). CCinfo was selected as a flexible and powerful wallboard application for Fenaco to pool together information for many CSQs onto a single wallboard to provide a consolidated view of the entire contact center’s performance. CCinfo is a scalable solution where it is easy to add additional wallboards for specific purposes and teams.
