The Chicago Lighthouse has chosen Accenture and TC&C to deliver ccConn to create real-time connectivity between Cisco UCCx and SAP CRM in their contact centre for the administrative agency of the Illinois State Toll Highway Authority (ISTHA).
With this implementation Illinois Tollway can achieve significant productivity gains and improvements in quality of service as they are committed to delivering great benefits and services to their customers. ccConn enables agents to use SAP as their single user interface, improves call management including caller identification, call routing on business data, screen pre-population, agent status management and much more.
