TC&C deploys Cisco Unified Contact Center Express at DIMENZIO Group. DIMENZIO Group provides insurance services in Hungary and handles over €240 million assets.
DIMENZIO selected TC&C as the system integrator for the implementation project, because DIMENZIO has found that TC&C's expertise in the contact center field will help DIMENZIO to increase its productivity and gain customer satisfaction by deploying an IP based contact center across the country.
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“Your system is reliable and user-friendly. It fits in really well to the rest of our IT infrastructure, simplified maintenance provides increased recording stability.”
Swedish National Debt Office (Sweden)
“TC&C recommended the integration of our CARIN Call Recording System with Cisco Jabber and cell phones. Our co-workers were able to switch to using the new system without any difficulties...
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Zéno Daume
Head of IT Operation, Erste Bank, Hungary
“I'm glad to see your steady progress. You are a joy to work with.”
Justin Hodgson
Cisco Systems (United States)
“I have been extremely impressed with TC&C's support for our online and distance learning programs and services.”
Dr. Miguel Ramlatchan, Old Dominion University
Assistant Vice President
“With this solution, we can fulfill our legal obligation, as the recording of each call is provided by TC&C's product, the CARIN voice recording system.
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Zsolt Márvány
Head of Treasury FX Sales, CIB Bank, Hungary
“We are convinced that CARIN is the solution that we were waiting and expecting in our company as we had so many problems with other worldwide vendors.”
Jean-Pierre Ceccacci
Department Manager, Professional and Hardware Services, Telindus, Luxembourg
“Your help and level of support provided is really remarkable and much appreciated.”
Ibrahim Dwidar
Head of IT Development, Fuse Technologies, London
“Thank you for all your hard work. I am always impressed by the ability of your company to deliver upon our needs.”
Jason Silverstein
Senior Engineer and Project Manager, ODU