We create
Technologies for
Collaboration
& Compliance
powered by AI

CARIN:
We designed it INNOVATIVE

You made it our icon.

More than call recording

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Unified Compliance Recording for ALL Media
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Full Compatibility with
Cisco UC and BT Trading Turrets
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Customer Satisfaction Analysis and
Quality Assurance Powered by AI
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Centralized Recording for
Telecommuting and Distance Learning
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CARIN Features and Benefits

Watch this intro and find out how the unique and advanced features of CARIN QAi, the AI-powered Compliance Recorder benefits you and your customer.

Professional Services

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Partners

100

Customer sites

Partner - Cisco SD
Partner - Cisco PI
Inter software
BT

Post-Call Analysis Features of CARIN

Currently, CARIN can transcribe calls in several languages, including Hungarian, using built-in AI models. In addition, sentiment analysis is also available, which can detect sentiment changes within a call, as well as provide an overall assessment of the sentiment of the call. This data can later be searched and filtered in the CARIN interface or accessed via API.

Key Call Center Metrics for 2025: Compliance and Performance in Focus

In 2025, tracking the right metrics will be vital for contact centers balancing operational efficiency and strict regulatory compliance. With rising customer expectations and evolving data protection laws like GDPR and PCI DSS, focusing on key performance indicators is essential for success.


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Revolutionizing Business Collaboration with CARIN’s Advanced AI-Driven Meeting Minutes

In today’s fast-paced business environment, staying ahead of the competition means optimizing every aspect of operations—especially communication. Whether it’s a global strategy session, a regulatory compliance review, or an internal project update, meetings often carry valuable insights that drive decision-making. However, the challenge for many organizations is managing and reviewing the vast amount of information generated during these meetings. TC&C’s Unified Collaboration Recorder, CARIN, has taken a leap forward with its new AI-powered Meeting Minutes feature—an enhancement to its already robust transcription service.


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Enhancing Banking Secrecy with TC&C’s CARIN Recording Solutions

The protection of banking secrecy is a cornerstone of the financial industry, especially in Switzerland, where privacy and client confidentiality are embedded in the legal framework. Financial institutions must navigate complex regulatory requirements while safeguarding sensitive customer information. TC&C’s CARIN recording solutions offer a robust, secure, and compliant approach to managing customer communications, ensuring that banking secrecy is upheld without compromise.


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Ready to take your contact center to the next level?

We are thrilled to announce that CARIN is now fully integrated to supercharge Webex Contact Center infrastructures with our cutting-edge AI-powered analytic features!


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