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Technologies for
Collaboration
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powered by AI
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CARIN:
We designed it INNOVATIVE

You made it our icon.

More than call recording

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Unified Compliance Recording for ALL Media
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Full Compatibility with
Cisco UC and BT Trading Turrets
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Customer Satisfaction Analysis and
Quality Assurance Powered by AI
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Centralized Recording for
Telecommuting and Distance Learning
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CARIN Features and Benefits

Watch this intro and find out how the unique and advanced features of CARIN QAi, the AI-powered Compliance Recorder benefits you and your customer.

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Professional Services

You are never alone

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Consultancy and Planning

Make use of our 30-year expertise in Unified Collaboration and Compliance
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Implementation and Integration

Let us bring together best-of-breed solutions to reach all your goals and maximize ROI
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Support and Maintenance

Our support services help you maintain a competitive edge with a global 24/7 assistance

Partners and References

1

Continents

10

Countries

10

Partners

100

Customer sites

Partner - Cisco SD
Partner - Cisco PI
Inter software
BT

“Your system is reliable and user-friendly. It fits in really well to the rest of our IT infrastructure, simplified maintenance provides increased recording stability.”

Swedish National Debt Office (Sweden)
Zéno Daume

“TC&C recommended the integration of our CARIN Call Recording System with Cisco Jabber and cell phones. Our co-workers were able to switch to using the new system without any difficulties...
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Zéno Daume

Head of IT Operation, Erste Bank, Hungary
Justin Hodgson

“I'm glad to see your steady progress. You are a joy to work with.”

Justin Hodgson

Cisco Systems (United States)
Dr. Miguel Ramlatchan, Old Dominion University

“I have been extremely impressed with TC&C's support for our online and distance learning programs and services.”

Dr. Miguel Ramlatchan, Old Dominion University

Assistant Vice President
Zsolt Márvány

“With this solution, we can fulfill our legal obligation, as the recording of each call is provided by TC&C's product, the CARIN voice recording system.
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Zsolt Márvány

Head of Treasury FX Sales, CIB Bank, Hungary
Jean-Pierre Ceccacci

“We are convinced that CARIN is the solution that we were waiting and expecting in our company as we had so many problems with other worldwide vendors.”

Jean-Pierre Ceccacci

Department Manager, Professional and Hardware Services, Telindus, Luxembourg
Ibrahim Dwidar

“Your help and level of support provided is really remarkable and much appreciated.”

Ibrahim Dwidar

Head of IT Development, Fuse Technologies, London
Jason Silverstein

“Thank you for all your hard work. I am always impressed by the ability of your company to deliver upon our needs.”

Jason Silverstein

Senior Engineer and Project Manager, ODU

NEWS & BLOG

Post-Call Analysis Features of CARIN

Currently, CARIN can transcribe calls in several languages, including Hungarian, using built-in AI models. In addition, sentiment analysis is also available, which can detect sentiment changes within a call, as well as provide an overall assessment of the sentiment of the call. This data can later be searched and filtered in the CARIN interface or accessed via API.

Key Call Center Metrics for 2025: Compliance and Performance in Focus

In 2025, tracking the right metrics will be vital for contact centers balancing operational efficiency and strict regulatory compliance. With rising customer expectations and evolving data protection laws like GDPR and PCI DSS, focusing on key performance indicators is essential for success.


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Revolutionizing Business Collaboration with CARIN’s Advanced AI-Driven Meeting Minutes

In today’s fast-paced business environment, staying ahead of the competition means optimizing every aspect of operations—especially communication. Whether it’s a global strategy session, a regulatory compliance review, or an internal project update, meetings often carry valuable insights that drive decision-making. However, the challenge for many organizations is managing and reviewing the vast amount of information generated during these meetings. TC&C’s Unified Collaboration Recorder, CARIN, has taken a leap forward with its new AI-powered Meeting Minutes feature—an enhancement to its already robust transcription service.


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Enhancing Banking Secrecy with TC&C’s CARIN Recording Solutions

The protection of banking secrecy is a cornerstone of the financial industry, especially in Switzerland, where privacy and client confidentiality are embedded in the legal framework. Financial institutions must navigate complex regulatory requirements while safeguarding sensitive customer information. TC&C’s CARIN recording solutions offer a robust, secure, and compliant approach to managing customer communications, ensuring that banking secrecy is upheld without compromise.


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Ready to take your contact center to the next level?

We are thrilled to announce that CARIN is now fully integrated to supercharge Webex Contact Center infrastructures with our cutting-edge AI-powered analytic features!


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